We and our Policies

About Delivery Doots

Founded in 2013, Deliverydoots  is the latest business focused restaurant marketing service in the bhubaneswar offering food delivery and catering services throughout the city. Deliverydoots 's simple, reliable service offers locals,students,corporate clients' delivery from the most popular restaurant brands not available anywhere else.  For more information about our company or to order online, visit www. Deliverydoots.com.

Deliverydoots aims to provide quality ethnic food products with timely delivery and convenience of ordering online. Deliverydoots connects with various ethnic food providers from all over  Bhubaneswar.

"The objective of this business is to take advantage of the rapid growth of e-commerce and provide consumers an added avenue of choosing and ordering food. This is a step which is in keeping with Deliverydoots  efforts of being within easy reach of the consumers, Deliverydoots is committed to ensuring that the food needs of customers are met at an ease by making doorstep delivery.

Privacy Policy

Effective July 2013
DeliveryDoots is committed to safeguarding your privacy and upholding the highest levels of information security. To that end, the company adheres to the strictest consumer privacy guidelines and uses state-of-the-art security technology to protect any information you provide to and through our website, www.deliverydoots.com

About DeliveryDoots System
All information shared with DeliveryDoots (as part of using any of our services) is available only with Deliverydoots. We do not share individual information of users with the restaurants or any other third party except in cases wherein such information sharing becomes necessary to provide a particular service. For example your details are needed to be shared with the restaurant to process an order.

Unregistered & Registered Users
As and when decided by DeliveryDoots certain services may or may not require registration. Registration has its own benefits as explained in the why sign-up page. Users of the clearly understand that access to services on DeliveryDoots is clear discretion of DeliveryDoots.

COMMITMENT TO RESPECT & PROTECT CUSTOMER’S PRIVACY
DeliveryDoots respects, protects & takes steps to protect & safeguard the complete privacy of our customers. We strive to take all care possible of the information that is received from you.

SCOPE OF THE PRIVACY POLICY
It addresses the privacy extended to the visitors of DeliveryDoots.com& also identifies the type of data &information , we collect from visitors, how we disclose and use it & the steps we take to protect the privacy.

WHAT INFORMATION WE COLLECT & USE IT
We do not collect personal information from you when you visit our site unless you intend to advertise or use our services or want to know more about them. We may however, track the non – personal information about your visit which may include your domain name, webpage or complete URL from which you entered our sites , your IP address & how much time you spend on our pages etc. In order to operate the Site and provide you with information on products and services that may be of interest to you, we may collect profile information (i.e. information that could be used to contact you such as full name, postal address, phone number and email address), financial information (e.g. passwords and credit card numbers), demographic information (e.g. zip code, hometown, gender, purchase history information and age), public information such as user ratings and reviews and a user name from you.

Refund Policy

We Deliverydoots thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our order pages . We make every effort to service the order/s placed with us as per the specifications and timelines mentioned . If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
The order may be cancelled before shipment due to any of the following reasons:
  • The specific item is out of Stock..
  • On customers request
  • The shipping address is not serviceable.
  • Any other reason beyond the control of merchants or DeliveryDoots


The orders may be cancelled post shipment and delivery due to any of the following reasons:

  • Correct product could not be delivered.
  • Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
  • Customer refused to take the delivery, refund would not be applicable incase of perishable products, like flowers, cakes, Restaurant food .etc .
  • Products damaged during transit and delivery not accepted.

Caution:Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.
Conditions

  • The refund shall be processed only after the food  is shipped back and received by merchant.
  • Any charges levied as tax is not eligible for refund.

Note: Any Gift coupon circulated as promotional offer would not be refunded in case of cancellation of the order.
Refund Process:

  • Please connect with our customer care via email or call.
  • The customer care team will validate the request by checking the order details.
  • Follow the instructions of customer care carefully for packaging and returning the packet .
  • The order shall be considered for refund only if the seller receives the packet in undamaged condition.



Please Note:

  • On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in refund timeline.

Refund Timelines:
Pay mode
Credit Card
Net Banking
Debit Card
COD -Cash On Delivery
Refund Mode
Credit Card
Bank Account Online Transfer
Bank Account Online Transfer
Refund from the date of cancellation of order
5-10 Working Days*
5-10 Working Days*
5-10 Working Days*
* Note Working Days are Monday To Friday excluding holidays.